Your data
You can close your wallet and have your personal data deleted. Here is exactly what happens, in order, so there are no surprises.
Transfer out any remaining balance and close any virtual card. We cannot delete an account that still holds funds or has a pending transfer.
In the app: Profile → Settings → Delete account. Or send the form beside this — we will verify it is you before acting.
Your wallet is closed immediately on confirmation and you lose access to the app. You have 14 days to change your mind before deletion runs.
Your profile, budgets, limits, categories and insight history are erased. Transaction records that financial regulation requires us to retain are kept for the statutory period, then destroyed.
Nigerian financial regulation requires payment records and identity verification evidence to be retained after an account closes. Those records are locked down, used only for legal and regulatory purposes, and never used for insights, marketing or profiling.